q4444 Privacy Policy

q4444 operates as Bangladesh's leading online betting and casino platform, providing sports betting, live casino games, slot titles, and daily bonus programmes to registered users. In the course of delivering these services, q4444 necessarily collects and processes certain categories of personal data. We take this responsibility seriously. This Privacy Policy is designed to be transparent, precise, and easy to understand — so that you always know exactly how your data is being handled.

By registering an account on q4444.io or by continuing to use our platform after this policy has been published, you acknowledge that you have read, understood, and agreed to the data practices described in this document. If you do not agree with any part of this Privacy Policy, you must discontinue use of q4444.io immediately and may request account closure by contacting our support team.

This Privacy Policy applies to all services delivered through q4444.io, including but not limited to: the sportsbook, live casino, slot games, daily bonus programmes, the q4444 mobile experience, our customer support channels, and any promotional campaigns we conduct. It applies regardless of the device or network you use to access our platform.

1.1 Registration Data

When you create a q4444 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and any username you select. This data is required to create your account, verify your identity, and maintain our one-account-per-person policy.

1.2 Identity Verification (KYC) Data

In accordance with our Know Your Customer (KYC) obligations and responsible gaming best practices, q4444 may request identity verification documents from you. These documents may include a Bangladesh National Identity Card (NID), passport, driving licence, or a utility bill confirming your residential address. KYC documents are stored securely and used solely for identity verification and fraud prevention purposes.

1.3 Financial Data

When you make a deposit or withdrawal on q4444, we collect transaction-related data including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and mobile wallet numbers or masked card details. q4444 does not store full card numbers or mobile wallet PINs — full card data is handled exclusively by our certified payment processing partners.

1.4 Usage & Behavioural Data

As you use q4444.io, we automatically collect data about your platform activity. This includes the games you play, bets you place, pages you visit, session duration, navigation patterns, search queries within the platform, and interactions with promotional content. This data helps us personalise your experience, detect fraudulent patterns, and continuously improve our product.

1.5 Technical Data

q4444 collects technical information about the devices and connections you use to access our platform. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and referring URLs. This data is used for security monitoring, fraud detection, and platform optimisation.

1.6 Communication Data

When you contact q4444's support team — whether via email, live chat, or any other support channel — we retain a record of that communication. This includes the content of your messages, timestamps, and any attachments you provide. These records are kept to ensure quality of service, resolve disputes, and maintain an audit trail of support interactions.

2.1 Providing Our Services

The primary purpose for which q4444 processes your personal data is to deliver the services you have requested — including account management, sports betting, live casino access, slot games, and daily bonus programmes. Without collecting and processing the data described in Section 1, we would not be able to operate your account or provide these services.

2.2 Identity Verification & Fraud Prevention

q4444 uses registration data, KYC documents, financial data, and technical data to verify the identity of our users, enforce our one-account-per-person policy, prevent fraudulent transactions, detect and investigate suspicious betting patterns, and comply with our anti-money laundering (AML) obligations. Fraud detection systems operate continuously and may flag activity for manual review by our compliance team.

2.3 Payment Processing

Financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We share the minimum necessary financial data with our certified payment processing partners to facilitate these transactions. All payment data is transmitted over encrypted channels.

2.4 Customer Support

Communication data is retained and used to provide effective customer support, resolve account disputes, process responsible gaming requests (such as self-exclusion), and maintain a record of your support history. Support agents access only the data that is necessary to resolve your specific enquiry.

2.5 Personalisation & Product Improvement

Usage and behavioural data allows q4444 to personalise your platform experience — such as recommending games or promotions relevant to your interests, presenting localised content for Bangladesh players, and displaying daily bonus offers appropriate to your account status. Aggregated and anonymised usage data is also used to improve the overall performance and design of q4444.io.

2.6 Marketing Communications

Where you have provided explicit consent, q4444 may contact you with promotional communications relating to new games, bonus offers, seasonal promotions (such as BPL season specials or Eid promotions), and platform updates. You may withdraw your consent to marketing communications at any time through your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use q4444's services.

2.7 Legal & Regulatory Compliance

q4444 may be required to process and retain certain categories of personal data in order to comply with applicable legal obligations, including cooperation with law enforcement agencies and regulatory authorities where legally required. In such cases, data processing is carried out on the basis of legal obligation rather than consent.

3.1 Payment Service Providers

To process deposits and withdrawals, q4444 shares the minimum required financial data with our payment partners including bKash, Nagad, Rocket, Upay, and the card processing networks for Visa and Mastercard. These partners operate under their own privacy policies and are independently responsible for compliance with applicable data protection standards in relation to the data they receive.

3.2 Game Studio Partners

Games on q4444 are provided under licence from third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you play a licensed game, basic session data (such as player ID, stake, and outcome) may be transmitted to the relevant studio for game integrity and technical purposes. These studios do not receive your full personal profile.

3.3 Security & Fraud Prevention Partners

q4444 works with specialist third-party security and fraud detection services. These providers may receive technical data such as IP addresses, device fingerprints, and session metadata for the purpose of identifying and preventing fraudulent activity. All such partners are bound by strict data processing agreements.

3.4 Legal Authorities

q4444 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our users, or respond to a valid legal process. q4444 will notify affected users of such disclosures where it is legally permissible to do so.

3.5 Business Transfers

In the event that q4444 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by q4444 may be transferred to the acquiring entity as part of that transaction. Users would be notified of any such transfer and the associated privacy implications prior to their data being transferred, to the extent permitted by applicable law.

4.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits, remember your preferences, and maintain your session. q4444 uses both first-party cookies (set directly by q4444.io) and third-party cookies (set by our trusted partners for analytics and security purposes).

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using core features of q4444.io. Instructions for managing cookies vary by browser; please refer to your browser's help documentation for guidance specific to your setup.

5.1 Retention Principles

q4444 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

5.2 Standard Retention Periods

The following general retention periods apply to the main categories of personal data held by q4444:

• Account and registration data: Retained for the duration of your account and for a period of five years following account closure, in line with standard financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of account closure or the completion of the relevant transaction, whichever is later.
• Financial transaction records: Retained for a minimum of five years in accordance with anti-money laundering obligations.
• Usage and behavioural data: Retained for up to two years in identifiable form; thereafter anonymised for aggregated analytics purposes.
• Customer support communications: Retained for three years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your account to maintain an auditable record of your consent decisions.

5.3 Early Deletion Requests

You may request early deletion of your personal data by contacting [email protected]. Please note that q4444 may be unable to delete data that it is legally required to retain, or data that is necessary to resolve an outstanding dispute or enforce our Terms & Conditions. In such cases, we will inform you of the specific reason why full deletion cannot be carried out at that time.

6.1 Technical Safeguards

All data transmitted between your device and q4444's servers is protected by 256-bit SSL/TLS encryption. Our servers are hosted in secured data centres with physical access controls. q4444's infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring. All sensitive data at rest is stored in encrypted form.

6.2 Access Controls

Access to personal data within q4444's systems is restricted on a strict need-to-know basis. Only authorised employees whose role requires access to specific categories of personal data are granted that access. All internal access is logged and subject to regular audit. q4444 conducts mandatory data protection training for all staff who handle personal information.

6.3 Account Security Features

q4444 provides users with the following security features to protect their own accounts: optional two-factor authentication (2FA) via SMS OTP, real-time login alerts sent to your registered email and mobile number, and the ability to view and manage active login sessions through your account dashboard. We strongly encourage all q4444 users to enable 2FA.

6.4 Security Incident Response

In the event of a data security incident that poses a risk to your personal data, q4444 has an internal incident response procedure designed to contain the breach, assess its impact, and notify affected users as promptly as possible. q4444 will notify affected users by email without undue delay where a breach is likely to result in a high risk to their rights and interests.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". q4444 will acknowledge your request within 48 hours and will aim to fulfil it within 30 days. In cases of complexity or high volume, this period may be extended by a further 30 days, of which you will be notified. There is no charge for exercising your data rights unless your request is manifestly unfounded or excessive.

q4444's services are strictly restricted to individuals aged 21 years or older. q4444 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or attempt to use any services on q4444.io.

If q4444 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on q4444, please notify us immediately at [email protected] so that we can investigate and act accordingly.

q4444 supports the responsible gaming tools available via our Responsible Gaming page, which includes guidance for parents and guardians on using parental controls and filtering software to prevent minors from accessing online gambling content.

q4444.io may contain references to third-party payment providers, game studios, and other service partners. Each of these third parties operates under its own privacy policy and is independently responsible for how it handles personal data. q4444 is not responsible for the privacy practices of any third-party organisation, and we encourage you to review the privacy policies of any third-party service you interact with in connection with your q4444 account.

q4444's payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — are independent entities. When you initiate a payment transaction, you are also interacting with these providers' systems, and their respective data processing terms apply to the transaction data they handle on their end.

q4444 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered users by sending an email to their registered address and by displaying a prominent notice on q4444.io for a minimum period of seven days before the updated policy takes effect.

The "Last Updated" date displayed at the top of this page will always reflect the date on which the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how q4444 is protecting your information. Your continued use of q4444.io following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

For all privacy-related enquiries, please contact our Data Protection team directly. We aim to respond to all privacy-related correspondence within 48 hours during business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Enquiry"
• Subject line for security incidents: "Account Security — Urgent"
• Response time: Within 48 hours (business days, BST UTC+6)
• Data rights fulfilment: Within 30 days of acknowledgement

When submitting a data rights request, please include your registered username or email address so that our team can locate your account quickly and verify your identity before processing the request. q4444 may request additional verification to protect against unauthorised data access requests.